Last updated October 1, 2024

1. AGREEMENT TO OUR LEGAL TERMS

By installing, accessing, or using any websites, mobile apps, email newsletters and subscriptions, and other digital properties on which these terms are posted or referenced (collectively, “online services”), you are entering into a binding agreement with [Company DAM AL-MOHDA Commercial, LLC] (“Wister” or “us”), a company located in the Kingdom of Saudi Arabia, controlling and operating from its headquarters at 1st Floor Nojoud Center, Prince Mohammed Bin Abdulaziz Street, Jeddah. Please review our Privacy Policy, which describes how we collect, use, and share information. By accepting these terms, you also understand and consent to Wister’s privacy policy, which is incorporated into and forms part of this agreement.

2. QUALITY AND CLEANLINESS

Wister adheres to the highest standards of food safety, prioritizing compliance with the Food and Drug Authority’s general specifications. We are committed to upholding all regulations, laws, and standards enforced in the Kingdom of Saudi Arabia concerning food preparation and its components.

3. PURCHASES AND PAYMENT

Customers utilizing the Wister application are provided with multiple payment options, including but not limited to Visa, Mastercard, Mada, and Apple Pay. Wister reserves the prerogative to introduce new payment methods or suspend existing ones at its discretion. In the case of in-app payments, customers must select from the available payment methods upon purchase. The facilitation of online payments will be managed through reputable online payment service providers. Customers are solely responsible for ensuring that their card balance is adequate to cover the total value of the order.

4. CANCELLATION

Upon confirmation and submitting an order through the application, customers are advised that cancellation is not permissible. The automated order processing system ensures immediate acknowledgment at the branch, triggering the commencement of food preparation by our team. This policy maintains our order fulfillment process efficiency and delivers a seamless experience to our customers. We appreciate your understanding and cooperation.

5. WRONG ORDERS

Full Refund in Case of Non-receipt: Customers are entitled to a full refund if they do not receive their order.
Full Refund for Wrong Orders: If customers receive orders different from what they originally placed, they are entitled to a full refund.
Partial Refund for Missing or Incorrect Items: A partial refund will be issued when the customer’s order is incomplete due to missing items or contains items different from what was ordered.
Refund Process: Customers must notify Wister customer service of any issues related to wrong orders within a reasonable time frame from the delivery or pickup time. Wister reserves the right to verify the reported issues and determine the appropriate refund amount.
Refund Method: Full refunds will be issued using the same customer’s payment method or as collectible cash from the same pickup branch location for partial refunds.

6. TECHNICAL ISSUES

Notification of Maintenance: Wister undertakes reasonable efforts to notify customers before scheduled maintenance that may impact the app’s availability. However, customers acknowledge that such notifications are not guaranteed and may be subject to unforeseen circumstances.
Availability during Maintenance: Customers understand and agree that the winter’s app availability during maintenance periods cannot be assured. Wister shall not be held liable for any disruption or unavailability of services due to maintenance activities.
Unforeseen Circumstances: In cases of unforeseen circumstances, including but not limited to technical failures or other events beyond Wister’s control, the company reserves the right to take immediate action to address and rectify issues impacting the app’s functionality.

7. IN-STORE PICKUP

Authenticity of Branch Addresses: Customers are responsible for verifying the authenticity and accuracy of the selected branch addresses designated for in-store pickup. Wister bears no liability for any discrepancies or inaccuracies in customer branch addresses during the ordering process.
Pickup Timeframes: While diligent efforts are made to meet the specified pickup times, it is acknowledged that certain factors beyond our control may influence and impact the expected pickup schedule. Wister shall promptly notify customers of any unforeseen delays affecting the pickup times.
Customer Absence at Pickup Address: If the customer is not present at the specified pickup address during the designated pickup timeframe, the ordered items will not be redirected to any alternative branch address. In such circumstances, the customer assumes all legal responsibilities for completing a purchase associated with an incorrect or unavailable pickup location.

8. CONTACT US